Return and Refund Policy for Zhuoyue Metal Products

Introduction

At Zhuoyue Metal Products, we are dedicated to ensuring your complete satisfaction with our products and services. If you are not entirely satisfied with your purchase, our Return and Refund Policy outlines your options for returning products and obtaining a refund. By purchasing from us, you agree to the terms and conditions outlined in this policy.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

1. Timeframe: You must initiate the return within 30 days of the delivery date.
2. Condition: Products must be unused, undamaged, and in their original packaging with all original tags and labels attached.
3. Proof of Purchase: A receipt or proof of purchase must be provided.

Non-Returnable Items

The following items are non-returnable:

• Custom or personalized products
• Items marked as final sale or non-returnable at the time of purchase
• Items that have been used, altered, or damaged after delivery

Return Process

1. Initiate a Return

To initiate a return, please contact our customer service team at inquiry@sheetmfg.com with the following information:

• Order number
• Reason for return
• Photos of the product (if applicable)

2. Return Authorization

Upon receiving your return request, we will review it and provide you with a Return Authorization (RA) number and detailed instructions on how to return the item. Please do not send your item back without an RA number.

3. Packaging and Shipping

Securely package the item(s) in the original packaging and include the RA number. Ship the item(s) to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Inspection and Approval

Once we receive your return, we will inspect the item(s) to ensure they meet the return eligibility criteria. If the item(s) pass inspection, we will process your refund or exchange within 7-10 business days.

Refunds

1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

2. Partial Refunds

In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged or missing parts for reasons not due to our error).

Exchanges

If you need to exchange an item for a different size, color, or model, please contact us at inquiry@sheetmfg.com to arrange the exchange. The return and exchange process will follow the same steps outlined above.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at inquiry@sheetmfg.com with photos of the damage or defect. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Exceptions and Special Cases

1. Custom Orders

Custom or personalized products are non-returnable unless they arrive damaged or defective. Please contact us immediately if there is an issue with a custom order.

2. Bulk Orders

For bulk orders, please review the terms and conditions provided at the time of purchase. Specific return and refund policies may apply.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Zhuoyue Metal Products
Email: inquiry@sheetmfg.com
Website: https://sheetmfg.com
Country: China

By purchasing from Zhuoyue Metal Products, you acknowledge and agree to the terms of this Return and Refund Policy. We strive to provide the best possible service and appreciate your business. Thank you for choosing Zhuoyue Metal Productstions related to refunds and returns.